Greensboro, NC -- Imagine that because of the weather, your flight has been delayed or cancelled. And there's a group of people behind you wanting the same thing you do and that is another flight as soon as possible to get to your destination.
What is it that you can do with your words and body language?
Expert Blanca Cobb says, "You want to make eye contact, you want to smile and you want to say the person's name. 'Tanya', I have missed my flight, I've got to get to new York as soon as possible for a business trip. How can you help me? How can you get me there as quickly as I can get there? "
Cobb says it's not only what you say, but how.
"Notice what I did. I'm giving her my complete attention. I'm saying her name, I'm smiling and I'm using my hands. Super important with my hands, its called the beggars pose."
The open hands are very different if my hands are up here, or if I'm banging on the desk, which I'm not. What this does, it gives her the respect, control and power, because shes the one that makes that ultimate decision.